Delete Your Account

1. How to delete your account

In the Sylver passenger app:

• Open Account.
• Choose Delete Account.
• Confirm with the code we text to your phone number.
• If you have a verified email address on your account, you will also be asked for a second code sent to that email. Both are required.

We ask for a code because your phone number is how you sign in. Requiring it means nobody who briefly has your unlocked phone can delete your account and your ride history on your behalf.

2. Before you can delete

Cancel any upcoming rides first. If you have a reserved ride that has not yet been completed or cancelled, deletion is blocked and the app will tell you so. This protects you: a ride still in the system needs a passenger we can reach, and a chauffeur may already be assigned. Cancel the ride, then delete the account.

Cancelling a ride may incur a fee under our Cancellation & Refund Policy. Deleting your account does not waive a fee already incurred, and does not cancel a ride by itself.

3. There is no grace period

Deletion happens immediately and cannot be undone. We do not hold your account for a recovery window, and we cannot restore it afterwards. If you sign up again later it will be a new account, with no ride history, no saved places, and no saved payment methods.

4. What is erased

As soon as you confirm, we permanently remove:

• Your name, email address and phone number.
• Your sign-in credentials, so the account can no longer be accessed.
• Your profile photo, home address and date of birth.
• Your saved payment methods. Card details are held by our payment processor, Stripe, and never stored on our servers; the reference linking them to you is deleted.
• Your push and notification tokens, so the app can no longer reach your device, and every notification preference is switched off.
• Your referral code.
• Your name, email and phone on past ride records, which are replaced so those trips are no longer identifiable as yours.

5. What we keep, and why

We are not able to erase everything, and we would rather say so plainly than imply otherwise.

The ride records themselves remain — dates, routes, fares and payment records — with your contact details stripped out as described above. We keep them because we are legally required to: they are business, tax, insurance and financial records, and they may be needed to resolve a dispute, a chargeback or an insurance claim relating to a journey that actually took place.

Retention follows the schedule in our Privacy Policy:

• Trip records — 7 years, for business, insurance and legal requirements.
• Payment and financial records — 7 years, under financial recordkeeping requirements.
• The de-identified account record — 3 years after closure.
• Call recordings — 90 days. Call and text metadata — 12 months. We do not store the content of text messages.

None of the above remains linked to your name, email or phone number once your account is deleted.

6. If you cannot use the app

If you have lost access to your phone number or can no longer sign in, email info@sylverway.com from the address on your account, or call (954) 204-2179. We will verify that the account is yours before deleting anything — we will not act on an unverified request, for the same reason we require a code in the app.

7. Drivers and business accounts

This page covers passenger accounts. If you drive with Sylver, or hold a corporate account, contact us directly at info@sylverway.com — those accounts carry contractual, payout and tax records that are handled separately.

8. Questions

Elite Safe Ride LLC, operating as Sylver
Email: info@sylverway.com
Phone: (954) 204-2179
Web: sylverway.com
Service area: South Florida

See also our Privacy Policy and Terms & Conditions.